Customer Services

TW Plastics pride ourselves on the quality of our service. We are here to look after you, and here are some of the ways we can do so...

Delivery to your door

We will deliver any of our products anywhere in the UK.

STANDARD DELIVERY - normally maximum 5-7 working days delivery England/Wales or 7-10 working days delivery in Central/Northern Scotland. All orders placed on this web site, apart from items delivered direct from the manufacturers (see below) will be despatched by this service.

Direct Deliveries - Certain products are despatched direct from the manufacturers. Please allow 10-14 working days for delivery of EPDM Flat Roofing and 2-3 weeks for deliveries of Greenhouses and Canopies.

PLEASE EXAMINE YOUR GOODS CAREFULLY ON RECEIPT. If there is any evidence of damage either to the outer packaging, or to the contents, please mark the carriers' delivery sheet "DAMAGED". Please do not mark the carriers' sheet "Unexamined" as we may not be able to register any claim for damage or shortage unless the problem is noted at the time of delivery. If the packaging appears damaged but the contents turn out to be OK, then nothing is lost!

Carriage and Packing Charges

STANDARD DELIVERY - All orders placed on this web site, apart from items delivered direct from the manufacturers (see above) will be despatched by this service.

The cost of carriage is determined by the weight of goods being ordered, and the final delivery address. The carriage charge is shown in the shopping basket when placing an order.

Carriage charge applies on total order value after all discounts. These rates apply to deliveries on UK mainland only, and special rates may apply elsewhere.

Expert Service, Advice and Quotations

We know and understand our products and are glad to offer advice before, during and after you place an order with us. We are happy to provide a detailed quotation for your exact requirements, and advise on any points you should know to complete a successful job. Please visit our quotation request page to ask for a quotation or get confirmation of prices.

Free Samples and Extra Information Leaflets

We will gladly supply a free sample of any of our sheet products, and we also have a variety of leaflets with extra information about our products. Please visit our sample request page to request any of these.

No Hidden Extras

All prices quoted on this web site and in our catalogue include VAT (currently 20%).

Cut to Size Service

We will cut any flat sheet to size - this service is FREE for all orders. If you place your order through this website the cut to size option will be offered on those products where it is available.

Trade and Educational Sales

The materials we supply are used in thousands of businesses, schools & establishments nationwide. Apart from our private customer sales we supply many trade customers and can offer attractive trade discounts to large & regular users.

Special Orders

We can recommend and supply many materials not listed on this web site or in our catalogue. Just write, phone or e-mail us to discuss your requirements.

Export Sales

We can supply any of our products anywhere in the world, but carriage and packing costs can be very high in relation to the value of the goods. Please e-mail us at or ring us on 0800 281 639 for advice & a quotation.

Value Added Tax

United Kingdom VAT (currently 20%) is included in all the prices quoted on this site. We will be glad to supply a VAT invoice on request to enable registered traders to reclaim the tax.

Please note that prices for sales outside the UK will not be liable to VAT - please e-mail us at or ring us on 0800 281 639 for advice & a quotation.

Choice of Payment Methods

We are glad to accept cash, cheque, Postal Order, Visa, Visa Debit, Mastercard and Maestro. Orders placed on this web site will need to be paid by credit or debit card.

100% Money Back Guarantee

We will refund your money in full if goods are returned to us unused and in good condition within 14 days of receipt. This excludes any specially ordered products, or any products which have been cut to size./p>

Terms of Business

We have more detailed terms of business for both retail and trade & institutional customers. Please review these by following the links.

Contact Details

Please visit our Contact page for full contact information.